Common questions
Answers, straight up
The questions we hear most about FacilityShield. If yours is not here, send it to support and a person answers by email.
What is FacilityShield?
FacilityShield is one place to run your buildings: work orders with photo documentation, compliance deadlines with automatic reminders, incident reports, vendor tracking, a document vault, building health grades, and website accessibility scanning. It is built for facility managers, asset managers, and housing directors, by BIFSCORP — a facility service and remediation company that does this work in the field every day.
How much does it cost?
FacilityShield is not sold on its own. It is the system BIFSCORP runs every member building through, and access comes with your BIFSCORP membership at no separate charge. Every member company gets unlimited team members — we never charge per seat.
Is there a free trial?
There is no trial to start. Your FacilityShield login arrives with your BIFSCORP membership. To see it before you join, schedule your free assessment.
How do I pay?
You get an invoice by email with a secure payment link — monthly, or once a year if you chose annual billing (10% off). Pay by bank transfer or by credit card — whichever your accounting prefers. No card is required to sign up or during the trial.
Can I add my team? Does it cost extra?
Yes, and it never costs extra. Invite teammates by email from inside your account — they get a link, set their own password, and land inside your company. You can then assign work orders and approvals to them. Unlimited people, every plan, flat price.
How do work orders with photos work?
Creating a work order is a short set of plain questions: what needs to be done, which property, who handles it, how urgent, and when it is due — with photos taken right from your phone. Every order keeps its full photo trail, so you have documentation from report to completion, exportable as a PDF.
Is my data safe?
Your data is encrypted in transit and at rest, your account supports two-step login with any standard authenticator app, and we do not sell your data or run ads. Your buildings' information belongs to you.
How do I cancel?
FacilityShield is month to month — no contracts. Send one message through the support page saying you want to cancel, and billing stops with your current month. Your data stays available for export before you go.
How do I get help?
Use the support page. Your message goes straight to the FacilityShield support inbox and a person answers by email, usually within one business day. Professional and Operations plans get priority.
Still have a question?
Ask a person. We answer by email, usually within one business day.
Contact support